How T Oread the Xml File From Blue Screen Crash

#1

Liemeth

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• Local time: 09:14 AM

Posted 10 July 2019 - 01:21 AM

hey guys, im having times where i get a blue screen every now and again sometimes from startup too so i found and installed bluescreenview to read my minidump folder to see the file or files that caused the blue screening, with all of them dump files it says its the ntoskrnl.exe which was the main problem and its from system32

what should i do since this is a system file? i've reinstall windows 2 times, done memory checks like memtest86 and sfc/ scannow i have no idea how to fix this problem

pic is below

http://prntscr.com/ocxy6x

Edited by Liemeth, 10 July 2019 - 01:31 AM.

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#2 dmccoy

dmccoy

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• BSOD Kernel Dump Expert
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• Gender: Male
• Local time: 06:14 PM

Posted 16 July 2019 - 02:07 PM

Please start by following the steps below. Make sure to perform the hardware diagnostics as well while waiting for a reply if they have not already been performed or performed as shown below.

Reset any overclocking to Defaults while troubleshooting

Disable the following options if you are using CCleaner or other similar cleaning tools
• Memory Dumps
• Windows Log Files
• Windows Error Reporting

Step 1: BSOD Log Collector: (This can be ran in Safe Mode if unable to boot normally.)
https://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&ion=attach&attach_id=210869
Save log collector v2-betaXX.zip (XX=latest Version) to Desktop
Right click on log collector v2-beta1X.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta1X folder.
Open the log collector v2-beta1X folder and double click on the log-collector shortcut.
A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
Once the process is Finished, Press enter to close it.
(Note the Output location as that is where the zip file is located that you need to upload to the forum.)
Upload the .Zip file to your Reply

Step 2: Speccy
Download Speccy to your desktop
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

If the the Speccy Server is currently not working then perform the following steps for Step 2 above until it is working:
1. Go to File > Save as XML file or Save as TXT File.
(Note if use TXT then make sure to Edit and Remove your Windows Key)
2. Upload the file to your reply.

If the the Speccy Server is currently not working then perform the following steps for Step 2 above until it is working:
1. Go to File > Save as XML file or Save as TXT File.
(Note if use TXT then make sure to Edit and Remove your Windows Key)
2. Upload the file to your reply.

Step 3: Hardware Diagnostics:

Test All Hard Drives
Download USB Seatools Boot file to your Desktop
1. Uncompress the .zip file
2. Open the USBbootSetup-SeaToolsBootable folder
3. Double click on the SeaToolsBootable_RC_2.1.2.usbBootMaker.exe file
4. Follow the steps to create a Bootable USB

1. Boot from the Seatools USB and Run the program
2. Once it starts it will scan for all drives connected to your computer.
3. Select drive you want to test.
4. Select the Long Generic Test under the Basic Tests menu
5. When the test is complete you will see the result under Test Status
6. The test will indicate either Pass or Fail.
7. Provide the Results in your reply.

Test Memory: Please re-run if you have performed anything less than 8 consecutive passes
Tutorial: MemTest86+ - Test RAM BSOD Tutorials

Download Memtest86+ - Advanced Memory Diagnostic Tool
Run memtest86+ version 5.01 for at least 8 passes.
This may take hours so plan to run it overnight.
Testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply

We are all volunteers so please be kind, courteous and respectful!

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder.

BC BSOD Posting Instructions

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#3 Liemeth

Liemeth

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• Members
• 2 posts
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• Gender: Male
• Local time: 09:14 AM

Posted 17 July 2019 - 03:12 PM

Please start by following the steps below. Make sure to perform the hardware diagnostics as well while waiting for a reply if they have not already been performed or performed as shown below.

Reset any overclocking to Defaults while troubleshooting

Disable the following options if you are using CCleaner or other similar cleaning tools
• Memory Dumps
• Windows Log Files
• Windows Error Reporting

Step 1: BSOD Log Collector: (This can be ran in Safe Mode if unable to boot normally.)
https://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&ion=attach&attach_id=210869
Save log collector v2-betaXX.zip (XX=latest Version) to Desktop
Right click on log collector v2-beta1X.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta1X folder.
Open the log collector v2-beta1X folder and double click on the log-collector shortcut.
A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
Once the process is Finished, Press enter to close it.
(Note the Output location as that is where the zip file is located that you need to upload to the forum.)
Upload the .Zip file to your Reply

Step 2: Speccy
Download Speccy to your desktop
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

If the the Speccy Server is currently not working then perform the following steps for Step 2 above until it is working:
1. Go to File > Save as XML file or Save as TXT File.
(Note if use TXT then make sure to Edit and Remove your Windows Key)
2. Upload the file to your reply.

If the the Speccy Server is currently not working then perform the following steps for Step 2 above until it is working:
1. Go to File > Save as XML file or Save as TXT File.
(Note if use TXT then make sure to Edit and Remove your Windows Key)
2. Upload the file to your reply.

Step 3: Hardware Diagnostics:

Test All Hard Drives
Download USB Seatools Boot file to your Desktop
1. Uncompress the .zip file
2. Open the USBbootSetup-SeaToolsBootable folder
3. Double click on the SeaToolsBootable_RC_2.1.2.usbBootMaker.exe file
4. Follow the steps to create a Bootable USB

1. Boot from the Seatools USB and Run the program
2. Once it starts it will scan for all drives connected to your computer.
3. Select drive you want to test.
4. Select the Long Generic Test under the Basic Tests menu
5. When the test is complete you will see the result under Test Status
6. The test will indicate either Pass or Fail.
7. Provide the Results in your reply.

Test Memory: Please re-run if you have performed anything less than 8 consecutive passes
Tutorial: MemTest86+ - Test RAM BSOD Tutorials

Download Memtest86+ - Advanced Memory Diagnostic Tool
Run memtest86+ version 5.01 for at least 8 passes.
This may take hours so plan to run it overnight.
Testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply

BSOD Log Collector attached below

Memtest86+: i have done this before i could only do 4 passes due to it being the free version i couldnt do 8 so i did another 4 passes on each. no error came up.

Edited by Liemeth, 17 July 2019 - 03:18 PM.

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#4 dmccoy

dmccoy

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• BSOD Kernel Dump Expert
• 2,399 posts
• OFFLINE

• Gender: Male
• Local time: 06:14 PM

Posted 19 July 2019 - 02:37 PM

Please do not post the same issue on multiple forums (cross-posting). Your problem is already being addressed at Ten forums. It will be best to continue there and please see link below on why cross-posting is not advisable.

We are all volunteers so please be kind, courteous and respectful!

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder.

BC BSOD Posting Instructions

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johnsonwassen.blogspot.com

Source: https://www.bleepingcomputer.com/forums/t/700691/bsod-at-times-random-due-to-system32-files/

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